Reference

Legal terms for your Indonesia account

Our Legal page puts account rules, payment record duties, data use, and region eligibility in one place before you open an account.

Eligibility depends on local lawDANA OVO GoPay QRIS recordsAccount > Profile > DocumentsSupport 09:00-01:00 WIB
idberkah Legal terms for your Indonesia account
POLICY CONTACT

Contact us about legal questions

Fast legal answers start with the right channel, not repeated messages. Use live chat for clause wording, WhatsApp for screenshots of wallet or account screens, and…

Live chat Ask us from the Legal page when a clause is unclear.
WhatsApp support Send screenshots only when they help us identify the legal issue, such as Wallet…
Email record Use [email protected] when you need a dated written reply about account rights, data correction…
DATA CONTROLS

How we handle your legal data

Legal handling is practical: we collect what we need for account access, wallet records, security checks, cookies, and customer contact.

Account identity

We keep identity details needed for account checks, payment records for DANA, OVO, GoPay, and QRIS, and device logs tied…

Cookie choices

Cookies help your browser keep session status, language choice, and security prompts.

Security checks

If a sign-in changes device, location pattern, or phone status, we may ask for an extra check before wallet actions…

Record retention

We retain account, chat, and wallet records only for operational, security, and legal needs.

Change requests

You can request correction of your name, phone number, email, or document status from Account > Profile.

Policy owner

Legal questions are routed to a trained account team, not public chat rooms.

Legal questions before you join

Before you open an account, read the legal points that affect access, wallet records, data use, and account changes. These answers are written for common Indonesia account questions, including DANA, OVO, GoPay, and QRIS records. If your case involves a document check or a disputed wallet entry, contact us with the account path and timestamp so we can trace it.

Read the Terms, Privacy, Cookie, and payment record clauses before you start. They explain account eligibility, identity checks, wallet records, data use, and how DANA, OVO, GoPay, or QRIS entries are handled.

Yes. Access and eligibility depend on local law and are available only where local law permits. If your location or account details raise a policy concern, we may pause access while we check.

Identity checks help us match the account owner with wallet activity, device sign-ins, and document records. Use Account > Profile > Documents when asked, and do not send sensitive files through unrelated channels.

We use payment references to match wallet actions to your account, answer disputes, and check ownership. Keep your receipt ID and Wallet > History screen available when you contact us about a payment record.

Yes. Contact live chat, WhatsApp, or [email protected] with the field you want corrected. For sensitive changes, we may ask for identity proof or payment ownership before updating your account record.

We may ask for an extra check before wallet or account changes continue. The check can include your phone number, account email, recent payment rail, or a document step inside your profile.

Email [email protected] for a dated reply. Include your account email, the policy section, screenshots if relevant, and the time of the issue so we can trace the account record accurately.